An Update to Our Clients: Working Through and Beyond the Pandemic

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Dan Barclay May 19, 2020 COVID-19 Insights News Releases

As our world continues to navigate uncertainty in these unique times, we stand with you. We are united in a global crisis that is evolving daily, one that is impacting each of us, our families, colleagues and communities. Our heartfelt wishes are with those who have been sickened and our immense gratitude is with the healthcare workers and first responders on the frontlines.

We have taken definitive actions across our organization in response to COVID-19.

As the global pandemic unfolded, we mobilized swiftly to keep our employees safe and ensure the continuity of services that our clients depend on.

We are operating effectively with most of our employees working remotely. We have reinforced our technology infrastructure, advanced our digital capabilities, implemented actions to scale our operation and meet critical demand, and have business continuity plans that address the potential impact of this crisis.

Bank-wide, BMO has collectively responded to support the health of our overall economy, including facilitating access to government relief, easing financial hardship of affected consumers and small businesses, and aiding recovery efforts in the communities we live and work in.

At a time when headlines are changing, one thing remains constant: clients are at the centre of what we do.

We’ve always been committed to supporting the needs of our clients, providing loans, capital and liquidity – in good times and in bad – and we are confident we can continue to deliver the highest level of service.

Now more than ever, it’s critical that we make it possible for you to continue to grow your business and execute your strategies, and help you respond to the unique demands you may be facing. We are working to bring the full force of our core business and expertise to support you in these challenging times and markets.

Like you, we continue to monitor the situation closely. We are bringing new ways to connect with you virtually, at our events and investor conferences, and helping you stay up-to-date with insights and expert perspectives on the biggest economic issues of the day on our webpage.

We are looking beyond today to the next phase – our new normal.

We’ve been agile in our approach to, first and foremost, supporting our employees and ensuring our business stays resilient. We are now looking beyond resilience to what’s next and how we reframe our new normal. We have the advantage of learning from our experience with our operations in Asia.

Moving from now into the next phase will be a gradual, cautious process, guided by local governments and public health authorities. We are committed to taking a thoughtful and well-planned approach, with flexibility, nimbleness and the health and safety of our employees at the forefront.

While we don’t know when we’ll be back to our physical workspaces, we know that we will be back. And when we get there, it will come with new ways of working, new ways of taking care of ourselves and each other, new products and offerings, and new policies and protocols.

Please keep reaching out to your relationship manager, or any of us, with your needs or questions and know that our entire firm has you in our thoughts. We are in this together and we are here to help.